Fadikids ("Fadikids", "we", "us", "our") operates fadikids.com (the "Site"), an online store selling clothing and accessories for infants and children. This Privacy Policy explains what information we collect when you browse or shop with us, how we use it, and the choices you have.
This Site is intended for use by parents, guardians, and other adults making purchases on behalf of children. By using the Site, you agree to the collection and use of information as described here.
On this page
1. Information We Collect
We collect information you give us directly, such as when you:
- Place an order — name, shipping and billing address, phone number, email address
- Create an account or sign up for updates — name, email, phone number
- Contact us for support — via email, WhatsApp, or our contact form, including any details you share about your order or your child (e.g. size or age range, only where you choose to share it)
- Leave a product review or feedback
We also collect certain information automatically when you visit the Site, including your IP address, browser and device type, pages viewed, time spent on pages, and the site you arrived from, using cookies and similar technologies (see Section 4 below).
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including shipping, billing, and customer support
- Send order confirmations, shipping updates, and respond to enquiries (by email and/or WhatsApp)
- Improve our products, Site experience, and customer service
- Send you offers, new arrivals, and marketing updates, where you have opted in — you can unsubscribe at any time
- Detect and prevent fraud, abuse, and security incidents
- Comply with our legal and tax obligations
3. Children's Privacy
Fadikids sells products for children, but the Site itself is designed to be used by adults. We do not knowingly collect personal information directly from children. All accounts, orders, and communications are expected to be made by a parent, guardian, or other adult. If we learn that a child has provided us with personal information without parental consent, we will take steps to delete it.
4. Cookies & Tracking Technologies
Like most online stores, we use cookies and similar technologies to:
- Keep items in your cart between visits
- Remember your preferences (e.g. size filters, currency)
- Understand how visitors use the Site, using tools such as Google Analytics and Meta (Facebook/Instagram) Pixel
- Show you relevant ads on other platforms
You can control or disable cookies through your browser settings. Turning off cookies may affect how parts of the Site work, such as your cart.
5. How We Share Your Information
We do not sell your personal information. We share information only as needed to run our store, with:
- Our e-commerce platform (Shopify), which hosts the Site and stores order data securely
- Payment gateways (such as Razorpay), to process your payment — we do not store your full card details
- Shipping and courier partners, to deliver your order and provide tracking
- WhatsApp Business / Meta, when you choose to contact us or receive updates via WhatsApp
- Analytics and marketing providers, in aggregated or pseudonymised form where possible
- Law enforcement or regulators, where required by law
6. Data Security & Retention
We use industry-standard measures, including SSL encryption on our Site and PCI-compliant payment processors, to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain your information for as long as needed to fulfil the purposes described in this policy, and as required by tax, accounting, or other legal obligations.
7. Your Rights & Choices
Depending on your location, you may have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information, subject to legal and accounting requirements
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the details in Section 10.
8. Third-Party Links
Our Site may link to third-party websites (for example, social media). We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, reach us at:
- Email: support@fadikids.com
- WhatsApp: +91 98765 43210
- Registered address: [Your Business Name], [Street, City, State, PIN], India