Refund Policy

Last updated: 27 August 2026

Kids grow fast and sizing can be tricky — this policy explains how returns, exchanges, and refunds work at Fadikids.

On this page

1. Return Window
2. Conditions for Returns & Exchanges
3. Non-Returnable / Non-Exchangeable Items
4. Size Exchanges
5. How to Request a Return, Exchange, or Refund
6. Return Shipping Costs
7. Refund Method & Timeline
8. Damaged, Defective, or Wrong Item Received
9. Order Cancellations
10. Contact Us

1. Return Window

You can request a return or exchange within 7 days of delivery. Requests made after this window unfortunately cannot be accepted.

2. Conditions for Returns & Exchanges

To be eligible for a return or exchange, an item must be:

Unused, unwashed, and unworn, with no stains, odours, or alterations
In its original packaging, with all tags still attached
Accompanied by the original invoice or order number

We reserve the right to refuse a return that doesn't meet these conditions.

3. Non-Returnable / Non-Exchangeable Items

For hygiene reasons, the following items cannot be returned or exchanged: innerwear, vests, socks, and swimwear — unless received damaged or defective. Items marked "Final Sale" or purchased during clearance sales are also non-returnable.

4. Size Exchanges

Since fit matters most with kids' clothing, we prioritise free size exchanges over refunds wherever the item and size you need are in stock. If your requested size isn't available, we'll offer a refund or store credit instead.

5. How to Request a Return, Exchange, or Refund

Message us on WhatsApp or email support@fadikids.com with your order number and the reason for return/exchange.
If applicable, attach a photo of the product (especially for damaged, defective, or wrong items).
Our team will confirm pickup or provide return shipping instructions within 1–2 business days.
Once we receive and quality-check the item, we'll process your exchange or refund.

6. Return Shipping Costs

If you're returning an item because of a size or preference change, return shipping is generally to be borne by the customer.
If the item is damaged, defective, or the wrong item was sent, we cover the return shipping cost entirely.

7. Refund Method & Timeline

Approved refunds are credited to your original payment method within 5–7 business days of us receiving and inspecting the returned item.
For Cash on Delivery (COD) orders, refunds are made via UPI or bank transfer — we'll ask for your details when processing the refund.
You'll receive a confirmation by email/WhatsApp once your refund has been processed.

8. Damaged, Defective, or Wrong Item Received

If you receive an item that's damaged, defective, or not what you ordered, let us know within 48 hours of delivery with photos of the product and packaging. We'll arrange a free replacement or full refund, including any shipping charges you paid — no questions asked.

9. Order Cancellations

You can cancel an order for a full refund as long as it hasn't been shipped yet. Once an order has been dispatched, it can no longer be cancelled, but you're welcome to return it under this policy once it arrives.