This policy explains how we process, ship, and deliver your Fadikids order, and what to do if something goes wrong along the way.
On this page
1. Order Processing Time
Once your order is placed and payment is confirmed, we pack your order with care and hand it to our courier partner within 1–3 business days (Monday–Saturday, excluding public holidays). During sale periods or festive seasons, processing may take slightly longer — we'll keep you posted via email/WhatsApp if there's a delay.
2. Shipping Partners & Charges
We ship across India through trusted courier and logistics partners (such as Delhivery, Shiprocket-network couriers, Blue Dart, or India Post, depending on your pincode) to get your order to you safely and on time.
- Free shipping on prepaid orders above ₹[XXX]
- A flat shipping fee of ₹[XX] applies on orders below this amount
- Cash on Delivery (COD) orders, where available, carry an additional COD handling fee of ₹[XX]
Exact charges are shown at checkout before you pay.
3. Estimated Delivery Timelines
Delivery times depend on your location and are counted from the day your order is shipped (not the order date):
| Zone | Estimated delivery |
|---|---|
| Metro cities (e.g. Bengaluru, Mumbai, Delhi NCR, Chennai, Hyderabad, Kolkata) | 3–5 business days |
| Other cities & towns | 5–7 business days |
| Remote / rural pincodes | 7–10 business days |
These are estimates, not guarantees, and can be affected by courier network delays, weather, or local restrictions.
4. Order Tracking
As soon as your order is shipped, you'll receive a tracking link by email and/or WhatsApp so you can follow your package all the way to your door. You can also check your order status by logging into your account or messaging us on WhatsApp with your order number.
5. Delays & Failed Delivery Attempts
While we work hard to meet the timelines above, delays can occasionally happen due to courier network issues, extreme weather, regional restrictions, or high-demand periods like festive sales. If your order is significantly delayed, please reach out to us and we'll track it down for you.
Our courier partners typically attempt delivery 2–3 times. If delivery fails each time (e.g. incorrect address or unavailability), the order may be returned to us; we will contact you to arrange re-shipping (additional shipping charges may apply) or a refund, minus original shipping costs.
6. International Shipping
At this time, Fadikids ships only within India. We're working on bringing international shipping to more of our little customers around the world — follow us or check back on this page for updates.
7. Damaged or Lost Shipments
All orders are quality-checked and securely packed before dispatch. If your package arrives damaged, tampered with, or never arrives despite tracking showing "delivered," please contact us within 48 hours of the delivery date (or expected delivery date) with your order number and photos where relevant, and we'll sort out a replacement or refund at no extra cost to you.
8. Contact Us
Have a shipping question or need help tracking your order? Reach us at:
- Email: support@fadikids.com
- WhatsApp: +91 98765 43210